minghao
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UID 22092
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×¢²á 2003-7-29
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1.E4¡ªCustomer Relation management(E4¡ª¿Í»§¹ØÏµ¹ÜÀí (Version 2.1)
1¡¢ E4£CRM2.1ϵͳ¼ò½é
1.1ʲôÊÇCRMϵͳ ¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D3
1.2CRMϵͳµÄÌØÉ« ¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D3
2¡¢ E4-CRM2.1ϵͳӦÓù¦ÄÜÃèÊö£º
2.1ÏúÊÛ¹ÜÀí ¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D4
2.2·þÎñ¹ÜÀí ¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D5
2.3·ÑÓÿØÖÆ ¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D6
3¡¢ E4-CRM2.1Ö÷Ҫģ¿é¼°Á÷³Ì˵Ã÷
3.1ÏúÊÛ¹ÜÀíÄ£¿é ¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D8
3.2·þÎñ¹ÜÀíÄ£¿é ¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D10
3.3ÓªÏú¹ÜÀíÄ£¿é ¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D11
3.4ϵͳ¹ÜÀíÄ£¿é ¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D12
3.5ÈÕÀúÄ£¿é ¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D12
3.6ͨÐÅÄ£¿é ¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D12
3.7¸½¼þÄ£¿é ¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D12
3.8ÐÅÏ¢ÖÐÐÄÄ£¿é ¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D12
3.9¿Í»§¹Ø»³Ä£¿é ¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D12
4¡¢²Ù×÷ʹÓÃÖ¸ÄÏ
4.1Æô¶¯ ¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D13
4.2×¢Ïú ¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D13
4.3Í˳ö ¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D14
4.4´°¿Ú¹ÜÀí ¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D14
4.5²Ù×÷¹ÜÀí ¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D18
4.6´òÓ¡ºÍÊä³ö ¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D¨D21
5¡¢×ܽá
2. E4¡ªITS Îï×ʽ»Ò×·þÎñƽ̨
3. E4-pdap ÎïÁ÷¸¨Öúƽ̨
4. E4¡ªworkflow ÐÅÏ¢¹¤×÷Á÷ƽ̨
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QQ: 23559055 Mail:liminghao@vip.sina.com
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